Store Support Lead/2IC

4 weeks ago

Penrith Municipality, Australia TenTops Full time
Job Title: Store Support Lead/2IC

At TenTops, we are seeking a highly skilled and motivated Store Support Lead/2IC to join our team. As a key member of our store management team, you will be responsible for assisting the Store Manager in the direction of Customer Service Assistants, while also being the Manager on Duty. Your primary focus will be on delivering results during your assigned time, driving key performance indicators, and brand loyalty by leading through your team.

Key Responsibilities:

  • Assist the Store Manager in achieving store goals as provided by the Operations Manager
  • Lead Front End Operations and ensure all customer service assistants are making personal contact with customers
  • Train staff on our Customer Service values and ensure each customer has fast, friendly checkout service
  • Maintain the store cleanliness, recovery, and readiness for customers at all times
  • Perform SM duties in the absence of the Store Manager and assist in supervising all team members
  • Assist in training, coaching, and development of all Assistants
  • Review all corporate communications and react accordingly
  • Partner with the Store Manager and/or corporate office regarding store issues
  • Drive store sales and control expenses
  • Assist in payroll process and ensure payroll is within budget
  • Assist in merchandising procedures and adhere to all Standard Operating Procedures (SOP)
  • Responsible for cash handling procedures, including preparing and dropping bank deposits
  • Authorise register functions, including post voids, returns, and discounts
  • Comply with Human Resources policies and procedures
  • Assist in receiving and stocking procedures, including receiving deliveries and management of invoicing/paperwork
  • Check off stock to invoice and assist in driving Key Metrics: Sales, Margin, and Expense Control
  • Perform store maintenance, including taking out garbage, cleaning, and maintaining the stock room

Essential Job Functions:

  • Frequently operate computer, printer, and cash register
  • Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
  • Frequently ascend/descend ladders to retrieve and put away stock
  • Frequent use of stock trolleys, pallet jacks for the moving of stock
  • Frequently position self to kneel, bend, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff
  • Frequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandise
  • Must be able to identify and execute merchandise layouts, staff schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time

Qualification and Work Skill Requirements:

  • Recent relevant work experience
  • Demonstrated understanding and willingness to provide excellence in customer service
  • Ability to multi-task, direct, and manage people
  • Creative thinking
  • Ability to maintain composure under pressure
  • Solid numeracy skills

Personal Attributes:

  • High presentation, professionalism, excellent communication skills with an extrovert persona
  • Customer service focus, understanding of retail best practice, enthusiasm to work within a team environment, and the enjoyment of connecting with people

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