HR Training and Enablement Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTraining Full time $120,000 - $150,000
Job Overview

We are seeking a seasoned HR Training and Enablement Professional to lead our People Operations team in delivering exceptional employee experiences.

The ideal candidate will be responsible for ensuring operational excellence within the People Central team by setting the strategic direction of onboarding, knowledge sharing, change and documentation management, and ensuring delivery against defined quality standards.

This role plays a pivotal part in enabling the continuous expansion of the breadth (new markets and geos) and depth of services (new capabilities) we deliver.

Key Responsibilities:

  • Manage all aspects of People Ops new hire and onboarding and continuous training programs
  • Implement a knowledge management framework to ensure that all key people processes are mapped, documented, and maintained
  • Define our service expectations and promote delightful customer experiences through proactive upskilling and on-the-job learning.
  • Responsible for compliance and quality checks, and working closely with each squad to ensure that SLAs and quality standards are consistently met.
  • Lead continuous improvement initiatives to improve business outcomes, drive efficiencies and deliver a best in class customer experience.
  • Champion the voice for our customers, reporting and acting on customer satisfaction data with a focus on timely and quality resolution.
  • Developing resources and structured programs that promote growth pathways, coaching, job rotations, and stretch assignments.

Requirements:

  • Extensive global experience in SLA-driven HR shared services teams.
  • Strong capabilities in using data to drive business insights.
  • Experience in training content development and delivery.
  • Evaluate, select, and implement learning technologies and techniques to effectively upskill the team/s.
  • Familiar with best-in-class onboarding, offboarding, helpdesk and/or self-service practices.
  • Experience working with HRIS systems like Workday or similar.
  • Comfortable working in high-ambiguity situations and creating concrete solutions that achieve time-sensitive goals.
  • Confident and calm under pressure, able to quickly adapt within a changing environment.

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