Senior Technical Operations Manager

4 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $150,000 - $195,000
Job Description

We are seeking an experienced Group Manager to lead our Support Services Management team. The successful candidate will have a strong background in technical support and success account management, with excellent customer-facing and relationship management skills.

  • Direct management responsibilities for all designated resources, team objectives, morale and culture.
  • Motivate the team to deliver exceptional customer experiences and value realization.
  • Set quarterly individual goals and provide ongoing performance feedback, as well as formal performance appraisals.
  • Attract, hire and retain top talent.
  • Evaluate measurement criteria to evaluate trends in team performance, including customer satisfaction, operating efficiency, event readiness planning and customer retention.
  • Apply approved AI technologies, self-service tools and promote new skills through certifications and industry-based findings to enhance team efficiency.
  • Advocate for your team to drive global visibility and collaborate across boundaries on process improvements, customer concerns and local business objectives.
  • Engage in support of key accounts and critical issue management, attend customer service and business reviews.
  • Own one or more global programs for the Support leadership team.
Requirements
  • Minimum of 10 years of people management experience in a fast-paced, enterprise-level, critical software support, professional services or account management environment.
  • Act as a role model to others, setting an example of integrity, ethical behavior and professionalism.
  • Strong organizational skills, capable of prioritizing, managing, multitasking and completing projects across multiple functions.
  • Outstanding communications skills (presentation, written, verbal) to interact with all levels of professional staff.
  • Ability to explain complex technical concepts simply.
  • Excellent problem-solving skills and ability to navigate complicated situations in a professional manner.
  • Experience in interviewing, coaching and leading technical teams.
  • Proven ability to lead & manage remote staff.
  • Familiarity with SaaS solutions or Adobe Digital Experience solutions is a plus.
Benefits

Adobe offers market-leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee and community engagement.

What We Offer

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

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