Advanced Technical Operations Manager

5 days ago

Sydney, New South Wales, Australia beBeeAnalytical Full time $120,000 - $160,000
Application Management Specialist Role

About Our Company

Our company delivers a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations.

The SaaS and Hosting team is the backbone in the quest for organizational transformation toward microservices, Application Managed services, and Hosted Services in the cloud at a global scale.

This role involves providing analytical value creation initiatives, understanding service levels and KPIs, managing risks and issues related to CALMS critical services, and focusing on Problem Management goals and initiatives.

  • Develop reports and analyze performance trends to identify potential improvement areas and/or performance deficiencies
  • Provide analytical value creation initiatives to enable prioritization of effort
  • Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics
  • Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary
  • Focus on Problem Management goals and initiatives to address, track and implement in a timely manner
  • Manage appropriate Windows / Linux Server-based hosted environments
  • Deploying and maintaining software solutions built on Java, JBoss/WildFly stack, leveraging SQL Server or Oracle databases
  • Liaise with the DevOps and Service Delivery teams to ensure consistent delivery of software services
  • Ensure that hosting services comply with relevant national and international industry and quality regulations and frameworks
  • Work with the rest of the hosting team to deploy effective security policies, processes and procedures
  • Deploy supporting tools and processes to enable effective monitoring of the hosted platforms
  • Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required
  • Prioritize activities according to client need and team objectives

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