Delivery Transformation Lead

7 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $160,000 - $200,000

Job Title: Delivery Transformation Lead

About the Role:

This is a senior leadership position responsible for driving delivery and transformation initiatives across Sales & Customer Operations. The ideal candidate will have experience in operational management, project delivery, and strategic planning.

Key Responsibilities:
  • Develop and implement strategies to drive business growth and improvement
  • Led ongoing and long-term delivery and optimisation of the customer experience
  • Manage resourcing and business needs based on data analysis, pain points, and customer insights
  • Collaborate with stakeholders to align priorities with tribe initiatives
  • Select, deliver, and optimize platforms across Sales & Customer Operations
Requirements:
  • +7 years in operations or contact centre/BPO including 3 years of project delivery (including operational/service projects)
  • Appropriate tertiary qualifications in technology or related discipline; preferably with a post-graduate business qualification
  • Sound knowledge of frontline business and processes (contact centre preferred)
  • Demonstrated workflow optimisation
  • Experience in business analysis, process mapping, and gathering user requirements
  • Experience in developing, managing, and prioritising roadmaps
  • Proven continuous improvement mindset
  • Experience in Change management and digital/customer-led transformation
  • Experience working closely with a range of business stakeholders
  • Practical hands-on experience in Agile
  • Strategic planning: long-term planning, reporting, forecasting, and capacity planning
  • People leadership with cross-functional collaboration
  • Attention to detail and time/schedule management to meet deadlines
  • Effective communication: tailor messages to audience and present engagingly
  • Operational decision-making in dynamic, fast-paced service/sales environment
What We Offer:
  • A supportive work environment that encourages creativity and passion
  • Opportunities for development and training
  • A track record of helping people move in various directions within the company
  • A comprehensive benefits program that includes travel discounts, flexible leave options, rewards access, and wellbeing support

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