Regional Service Delivery Executive

3 days ago


Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $220,000
Job Overview

This role leads and elevates customer-facing technical teams within the APAC region. As a key member of our organization, the Regional Service Delivery Director will be responsible for ensuring exceptional customer experiences from initial technical engagement through successful onboarding and ongoing support.

Key Responsibilities:
  • Strategic Leadership: Develop and execute a regional service delivery strategy aligned with our overall goals, focusing on maximizing customer satisfaction, retention, and product adoption.
  • Team Management & Development: Lead, mentor, and develop regional teams encompassing technical pre-sales, customer onboarding and activation, technical support, and product adoption specialists.
  • Technical Pre-Sales Oversight: Ensure the technical pre-sales team effectively articulates the value proposition of our software, provides compelling technical solutions, and builds strong relationships with prospective customers.
  • Cross-Functional Collaboration: Collaborate effectively with Sales, Account Management, and Marketing APAC teams to ensure a seamless customer journey and alignment within the team.
About the Ideal Candidate
  • A bachelor's degree in Computer Science, Engineering, or a related technical field is preferred.
  • At least 5 years of progressive experience in customer-facing technical roles within a software company are required.
  • Proven experience leading and managing diverse technical teams is essential.
Growth Opportunities:

The ideal candidate will thrive in a fast-paced and dynamic environment, driving measurable results and exceeding customer expectations.



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