Service Scheduler

4 days ago

Melbourne, Victoria, Australia beBeeScheduling Full time $100,000 - $120,000

Are you a scheduling expert looking for a new challenge? We have an exciting opportunity for you

The role involves working with a team of techs, providing scheduling support and ensuring timely responses to customer service enquiries and requests.

Your key responsibilities include:

  • Logging service callouts on receipt of customer request
  • Ensuring customer confirmation advice of scheduled activities
  • Ensuring customer follow up for open calls and requests
  • Liaising with Team Leaders regarding requests from internal customers - Project Managers and Commissioning teams
  • Planning and scheduling customer maintenance contract activities
  • Scheduling customer reactive works (callouts)
  • Planning and scheduling maintenance activities
  • Planning and scheduling commissioning assistance requests
  • Ensuring all scheduled works have allocated job number
  • Arranging tools where required for planned maintenance activities
  • Entering and following up internal orders for works in progress
  • Requesting and following up external purchase orders for works in progress

We offer full-time corporate hours, 1-2 days in the office per week, and parking supplied on site. You will receive excellent organisational skills, previous scheduling or planning experience, great communication skills, and high computer literacy.

You will be provided with full training to our internal system and ongoing support during the role. An attractive hourly rate and possible ongoing position are also on offer.

As a member of our team, you will play a critical role in ensuring seamless scheduling operations and delivering exceptional customer experiences.

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