Operations Director

3 days ago


Canberra, ACT, Australia Canon Full time

About Us

We are seeking an experienced Operations Director to join our Technology Centre in Canberra, Australia. This hub provides mail, digitisation, data capture and print services in a fast-paced environment. As Operations Director, you will be responsible for the day-to-day operation of the centre and associated business within Canon Business Services.

Main Responsibilities

  • Strategically manage all aspects of the operational centre service to meet contractual and service level agreements
  • Provide leadership and direction to the team, promoting reward, recognition, and feedback throughout the Technology Centre
  • Recruit and retain a strong team, ensuring direct reports understand their role expectations
  • Manage daily productivity across site through real-time, daily, and monthly reporting tools
  • Evaluate client revenue and financial budgets, monitoring performance on a monthly basis
  • Identify trends and develop opportunities for process improvement and cost reduction within the Technology Centre
  • Understand the client's business and establish relationships to generate additional revenue
  • Assist Sales and Marketing to identify, investigate, and scope service extension opportunities and additional work requests to achieve growth objectives
  • Maintain compliance with Canon Business Services' Workplace Health & Safety policies and procedures

Requirements

  • Proven people management skills, including building and leading high-performing teams
  • Experience in leading operational teams, preferably in a similar environment
  • Excellent written and verbal communication skills
  • Six Sigma/LEAN qualification is desirable
  • Understanding of cost reporting

What We Offer

  • A competitive salary range: AU$120,000 - AU$150,000 per annum, depending on experience
  • On-the-job training and learning opportunities
  • Birthday leave and additional leave during year-end shutdown (Canon Day Leave)
  • Discounted Canon products from the staff Canon store

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