Operations Director
3 days ago
About Us
We are seeking an experienced Operations Director to join our Technology Centre in Canberra, Australia. This hub provides mail, digitisation, data capture and print services in a fast-paced environment. As Operations Director, you will be responsible for the day-to-day operation of the centre and associated business within Canon Business Services.
Main Responsibilities
- Strategically manage all aspects of the operational centre service to meet contractual and service level agreements
- Provide leadership and direction to the team, promoting reward, recognition, and feedback throughout the Technology Centre
- Recruit and retain a strong team, ensuring direct reports understand their role expectations
- Manage daily productivity across site through real-time, daily, and monthly reporting tools
- Evaluate client revenue and financial budgets, monitoring performance on a monthly basis
- Identify trends and develop opportunities for process improvement and cost reduction within the Technology Centre
- Understand the client's business and establish relationships to generate additional revenue
- Assist Sales and Marketing to identify, investigate, and scope service extension opportunities and additional work requests to achieve growth objectives
- Maintain compliance with Canon Business Services' Workplace Health & Safety policies and procedures
Requirements
- Proven people management skills, including building and leading high-performing teams
- Experience in leading operational teams, preferably in a similar environment
- Excellent written and verbal communication skills
- Six Sigma/LEAN qualification is desirable
- Understanding of cost reporting
What We Offer
- A competitive salary range: AU$120,000 - AU$150,000 per annum, depending on experience
- On-the-job training and learning opportunities
- Birthday leave and additional leave during year-end shutdown (Canon Day Leave)
- Discounted Canon products from the staff Canon store
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