Senior Client Advocate

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $75,022 - $81,775
Client Support Specialist Role

The ideal candidate will be responsible for delivering top-notch client support and ensuring a seamless experience through prompt, friendly, and professional interactions.

  • Deliver timely and effective support via various channels including chat, phone, and email.
  • Assist clients in understanding the platform and operational processes to enhance their experience.
  • Collaborate with internal teams to execute transactions efficiently.
  • Monitor and facilitate client transactions to guarantee a smooth experience.
  • Resolve complex cases in collaboration with cross-functional teams.
  • Document customer interactions using tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce.

This is an entry-level position offering opportunities for growth and development. The successful candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional service.

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