Client Support Specialist
2 weeks ago
About the Role
We are seeking a highly skilled Client Support Specialist to join our team at Global Payments. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, who consist of teachers, principals, and other school staff.
Key Responsibilities
- Provide technical support to clients via phone, email, and ticketing system.
- Build and maintain strong relationships with clients to improve their experience with our products.
- Investigate and resolve product issues, prioritizing escalated issues with senior support agents.
- Problem-solve and troubleshoot issues, aiming for first-time resolution and ensuring timely responses.
- Maintain high customer satisfaction scores and adhere to technical support service level agreements.
- Collaborate with colleagues to promote learning, contribute to problem-solving, and drive efficient practices.
- Identify opportunities to enhance the internal technical knowledge base and contribute to self-help materials and strategies.
About You
We are looking for individuals with a customer-centric approach, excellent communication skills, and strong analytical and problem-solving abilities. A minimum of 2+ years' experience in a customer service or software support role is required. Experience in the education sector is an advantage.
What We Offer
At Global Payments, we value our employees and offer a range of benefits, including flexible working arrangements, a comprehensive employee assistance program, and opportunities for career growth and development. We are committed to creating an inclusive workplace where you can be your true self and feel supported and nurtured.
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