Client Support Specialist

4 weeks ago


Chatswood, Australia Global Payments Full time
About the Role

We are seeking a highly skilled and customer-focused Client Support Specialist to join our team at Global Payments. As a key member of our support team, you will be responsible for providing exceptional support to our customers, who consist of teachers, principals, and other school staff, via calls, emails, and a ticketing system.

Your primary objective will be to build strong relationships with our customers, understand their needs, and provide timely and effective solutions to their technical and general software inquiries. This will involve troubleshooting and resolving product issues, prioritizing escalated issues, and maintaining high customer satisfaction scores.

About You

To be successful in this role, you will need to possess excellent communication and analytical skills, with the ability to juggle multiple priorities and work in a fast-paced environment. A minimum of 2+ years' experience in a customer service or software support role is essential, as is a customer-centric approach with a solutions and outcome focus.

We are committed to creating an inclusive workplace where you can be your true self and feel supported and nurtured. We offer a flexible working rhythm, a range of wellbeing resources, and a comprehensive employee assistance program. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.



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