Operations Administrator

2 days ago

Sydney, New South Wales, Australia beBeeAdministration Full time $75,000 - $85,000
Administrative Operations Manager Position

We are seeking a highly organized and experienced Administrative Operations Manager to oversee daily operations and administrative functions. The ideal candidate will coordinate between teams, ensure compliance, streamline processes, and support staff.

Key Responsibilities:
  • Manage day-to-day office operations, including finance, insurance, and support teams.
  • Act as the primary liaison between departments and staff.
  • Maintain calendars, schedules, and task trackers.
  • Oversee document control, file management, and record accuracy.
Team & Workflow Management
  • Allocate tasks to staff members.
  • Monitor workload and ensure deadlines are met.
  • Assist with onboarding, training, and performance support of internal teams.
  • Coordinate leave requests, timesheets, and team communication tools.
Compliance & Quality Control
  • Ensure processes follow industry standards and regulations.
  • Review files for completeness and compliance before submission.
  • Track key deadlines and flag risks.
Client Support & Relationship Management
  • Act as a point of contact for client issues.
  • Oversee service delivery standards and ensure a seamless client experience.
  • Ensure timely issuance of certificates and documentation.
Software & Systems Oversight
  • Administer core tools such as CRM, Xero, and CRM portals.
  • Monitor workflows, update templates, and recommend automation improvements.
  • Support digital onboarding and integrations with partners.
Key Requirements:
  • At least 3 years experience in administrative or operations role.
  • Strong understanding of financial services and insurance processes.
  • High attention to detail and strong time management skills.
  • Strong communication and leadership skills.
  • Familiarity with CRM systems, software, and cloud-based tools.
  • Tier 2 or Tier 1 certification preferred or willingness to obtain.

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