Service Designer Manager

1 day ago

Canberra, ACT, Australia beBeeDesign Full time

Job Title: Service Design Manager

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  • Leading and undertaking service design activities in a multi-disciplinary agile delivery team in pre-discovery, discovery and design and delivery.
  • Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
  • Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services
  • Deliver and design appropriate service design artefacts and communication material as required
  • Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems

About the Role:

You will join a team of analysts, architects, and business experts. You'll balance user needs with business goals to deliver impactful outcomes. Bring your curiosity, collaborate with experts, and utilise your experience with UX principles into meaningful solutions.

Daily Responsibilities:

• Leading and undertaking service design activities in a multi-disciplinary agile delivery team in pre-discovery, discovery and design and delivery.

• Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.

• Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services

• Deliver and design appropriate service design artefacts and communication material as required

• Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems

Candidates Requirements:

To be successful in this role, you will have the following qualities and experiences:

  • Experience delivering in project/program environments, with a strong grasp of human-centred design, user journey mapping, and strategic service design implementation.
  • Proven ability to work autonomously and within multidisciplinary teams, building shared goals and maintaining effective stakeholder relationships.
  • Skilled in planning, facilitating, and documenting user interviews, identifying root causes, and driving process and capability maturity improvements.
  • Ability to translate between business and technical needs, negotiate outcomes, and support the growth of less experienced team members.

What We Offer:

We offer long term Federal Government Contract, hybrid working arrangements available.

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