Telecommunications Project Coordinator Specialist

3 weeks ago

Perth, Western Australia Vocus Group Full time

About Vocus Group


Vocus is a leading fibre and network solutions provider in Australia, owning and operating 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across the country to the world. Our mission is to build critical connections, enabling better possibilities.



Project Coordinator Role Overview


We are seeking an experienced Project Coordinator to join our Customer Delivery and Support team based in either Melbourne or Perth. The successful candidate will be responsible for managing various component processes required to ensure the successful management of assurance requirements for small, medium, and large-scale projects.



Duties and Responsibilities


The Project Coordinator will collaborate with customers, partners, and internal stakeholders to develop timelines, assess risks, and oversee progress. Key responsibilities include:



  • Developing and managing all aspects of project engagement from planning, stakeholder relationships, communications, resourcing, change, risks, return on investment, sizing, and challenges.
  • Providing high-level customer service to Vocus customers through the project process.
  • Creating and maintaining high-standard professional project documentation.
  • Providing status reporting regarding project milestones, deliverables, dependencies, risks/issues, and communication across leadership.
  • Serving as a single point of contact for project enquiries, creation, complications, and escalations.
  • Supporting colleagues within the Project Management Team or Assurance, where appropriate.
  • Supporting strategic managing processes creations and system requirements for new product releases.
  • Acting as a key Point of Contact for UAT and supporting Product Enablement.
  • Designing, presenting, and managing business and customer improvement initiatives/opportunities.


Requirements and Qualifications


To succeed in this role, you will require:



  • Minimum of 3 years' experience in the Telecommunications industry.
  • Knowledge of Project Management methodologies (Agile, PMBOK, PMI, or Prince II) is desirable.
  • Strong problem-analysis and resolution skills.
  • Excellent communication, interpersonal, and documentation skills.
  • Commitment to following a structured and disciplined workflow practice.
  • Commitment to continuous improvement.
  • Ability to work both autonomously and within a group.
  • High attention to detail, motivation, and focus.
  • Strong resilience in dealing with competing needs and deadlines.
  • Outstanding commitment to customer service and internal and external customer experience.
  • Well-developed stakeholder management skills coupled with effective communication and articulation abilities.
  • Strong understanding of Voice & Data Communication networks.
  • Excellent time management and prioritisation of workload.
  • A proactive, flexible, positive attitude.


What We Offer


As a valued member of our team, you can expect:



  • Diverse and dynamic teams with a supportive and inclusive culture.
  • Comprehensive ongoing training, support, and development opportunities.
  • Flexible hours and a hybrid working environment.
  • Generous discounts on power, gas, mobile, and internet, plus discounts to over 400 retailers.
  • Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and more.
  • Study assistance programs to excel your personal growth, learning, and development.
  • Health and wellness offerings, including access to wellbeing initiatives that support your financial, psychological, and physical well-being.


Estimated Salary: $70,000 - $90,000 per annum

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