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IT Support Officer
2 months ago
We are seeking a highly skilled and experienced IT Support Officer to join our team at Pet Circle. As an IT Support Officer, you will be responsible for providing exceptional support to our Eastern Creek Fulfilment Centre and Sydney CBD Head Office, ensuring the effective management of local technology and providing remote support to our wider business.
Key Responsibilities- Provide onsite IT support for the Eastern Creek Fulfilment Centre, including Windows PC's and Linux OS for warehouse operational devices.
- Ensure all tickets are logged and documented.
- Provide onsite IT support for the CBD Head Office, including Video Conferencing Facility management and operation.
- Installation, relocation and repair of Laptops, Desktops, Monitors, PDAs and Printers for the Eastern Creek FC.
- Maintenance of local area network, including switch/router/AP firmware upgrades.
- Remote support for the wider business across AU, NZ and PH.
- Creation of user accounts for new staff onboarding and timely deletion of user accounts for staff offboarding.
- Maintenance of Asset Inventory and organisation of warranty related servicing/repair for all relevant devices.
We offer a collaborative and caring work environment, a focus on your development, and a range of benefits including Pet Better with up to 50% employee discount, product sample giveaways and Pawrental leave. We are committed to flexibility and understand that it means different things to different people. Your wellbeing is non-negotiable.
Requirements- Tertiary qualification in IT or comparable experience.
- Previous support across Google Workspace/Atlassian/Slack as core applications.
- Previous network experience, through managing a small to medium local network especially wireless infrastructure.
- Troubleshooting issues and providing a timely outcome.
- Experience supporting multiple OS platforms including Windows/Apple/Ubuntu/Android.
We're passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you're committed to help shape an entire industry. We're a stable, innovative and low-ego group of people who relish challenges and aren't afraid to do what's right. We value diversity in all forms and perspectives, always.
