Claims Management Specialist

3 weeks ago


Speers Point, New South Wales, Australia Coal Services Full time
About the Role

We are seeking a skilled Claims Management Specialist to join our team in Speers Point, NSW. In this role, you will be responsible for efficiently managing your caseload and ensuring durable and timely return to work outcomes are achieved.

Main Responsibilities
  • Proactively handle all aspects of claims management in alignment with legislation and business rules.
  • Collaborate with internal and external stakeholders to develop claims strategies.
  • Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues.
  • Deliver exceptional customer service and maintain high organisational standards.
About You

To succeed in this role, you will have:

  • Experience in claims management
  • Minimum 2-3 years Workers Compensation experience
  • Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel
  • An ability to work effectively with a range of internal and external stakeholders
  • Sound organisational skills and ability to prioritise a high workload
  • Excellent written and verbal communication and interpersonal skills
  • Understanding of medical terminology
Benefits
  • Supportive and collaborative team culture
  • 7.25-hour days, Monday to Friday
  • 5 weeks annual leave plus 20% leave loading (pro rata)
  • 18 days personal leave & 3 days family and emergency leave (pro rata)
  • Superannuation co-contribution scheme
  • Professional Development days
  • Reward and Recognition program to celebrate your success
  • Retailer discounts through Smart Spending App
  • Access to Employee Assistance Program and novated leasing

The estimated salary for this role is around $80,000-$110,000 per annum, depending on experience. We offer a supportive and collaborative team environment, professional development opportunities, and a comprehensive benefits package.



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