Scheduling Coordinator

4 weeks ago


Scoresby, Victoria, Australia VMCH Full time

Overview of the Position

As a Scheduling Coordinator at VMCH, you will be instrumental in overseeing and enhancing our service delivery to clients. Your primary duties will involve developing and sustaining efficient schedules, managing support staff timetables, and addressing unassigned shifts in a dynamic setting. You will ensure prompt communication with support personnel and undertake administrative responsibilities such as data management and maintaining inquiry logs. Furthermore, you will support staff with client-related inquiries, oversee customer service requests, and comply with risk management and quality assurance protocols. Your position is vital in ensuring seamless transitions, improving client care, and fostering ongoing enhancement.

Candidate Profile

The ideal candidate will possess the following qualifications:

  • Extensive experience with scheduling software tools
  • Background in Aged and Community Care services
  • Demonstrated ability to effectively manage client appointments
  • Excellent interpersonal skills, capable of communicating with individuals from various backgrounds
  • A strong commitment to outstanding customer service, alongside exceptional verbal and written communication abilities
  • Well-honed organizational skills, with a strong ability to prioritize tasks and meet deadlines
  • Meticulous attention to detail and accuracy, with the capability to work independently in a fast-paced environment
  • A current Police check is mandatory


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