Scheduling Coordinator
3 weeks ago
About the Role
The Scheduling Coordinator is responsible for monitoring and managing incidents, ensuring Field Technicians respond promptly and efficiently. This role requires strong analytical and problem-solving skills to prioritize tasks and optimize resource allocation.
Key Responsibilities
- Monitor and manage notifications from clients and the Field Services Team, ensuring timely responses and resolutions.
- Maintain accurate data within call management systems, tracking incidents and customer expectations.
- Analyze Technician availability and regional call loads to direct the actions of the Field Services Team, meeting or exceeding Service Level Agreements (SLAs).
- Liaise with Sub-contractors and Agents to support SLA achievement.
- Contribute to the efficiency of the group by notifying the Customer Operations Manager of potential delays or SLA breaches.
Requirements
- Previous experience in a rostering/scheduling position is essential.
- Knowledge of Gaming, Wagering, and Club Keno products, systems, and software.
- Strong problem-solving and analytical skills.
- Excellent communication and time management capabilities.
- Able to work in rotational shifts, weekends, and public holidays.
- Required to understand local and State geography.
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