Documentation Specialist
1 week ago
Job Description
The role of Technical Writer involves creating, managing, and maintaining technical documentation and user support materials across multiple platforms and technologies. This includes user guides, FAQs, workbooks, communication to end-users, and knowledge bases that ensure users have the resources they need to effectively utilise these systems.
This is an opportunity to contribute to a key initiative within the Digital Transformation Group, modernising government services across the Victorian Public Service (VPS). As a vital contributor to this program, you will provide critical documentation and support for evolving technologies.
Key Responsibilities
- Oversight and maintenance of the VicGov People Compendium, an online repository consolidating design decisions, documents, and governance methods used in the creation of the Human Capital Management (HCM) system, VicGov People.
- Collaboration with IT professionals, consultants, and Service Integrator teams to ensure all documentation is accurate, up-to-date, and aligned with end-user needs.
- Supporting the CCP program's objectives of increasing productivity, improving VPS mobility, and delivering more effective services across the Whole of Victorian Government.
Requirements
- To be considered, you must demonstrate:
- Experience developing, writing, and maintaining high-quality technical content, including user manuals, FAQs, knowledge base articles, workbooks, and online self-help repositories tailored to end-users across a range of technologies.
- Designing and managing the department's online knowledge base, ensuring it remains a comprehensive and up-to-date resource for both end-users and internal stakeholders across a range of technologies.
- Ability to work closely with IT professionals, functional consultants, and change management teams to gather information, understand user needs, and translate technical details into user-friendly content.
What You'll Bring
- Strong analytical skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work collaboratively as part of a team.
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