Tasmanian Venue Director

1 week ago

Tasmania, Australia Woolworths Group Full time
Job Summary

The Tasmanian Venue Director is a pivotal role within our senior management team, overseeing the diverse hospitality operations at Josef Chromy Wines in the beautiful Tamar Valley. This unique opportunity allows an ambitious and driven individual to lead sales and hospitality operations at our premium venue.

About Us

Joséph Chromy Wines represents the pinnacle of innovative winemaking, with a 61-hectare vineyard yielding both sparkling and table wines of unmatched quality. Our estate offers a culinary journey, ensuring an authentic and memorable Tasmanian food and wine experience. At the heart of the Josef Chromy estate is an immersive dining experience at our hatted restaurant.

Responsibilities
  • Lead and oversee the hospitality operations of the Josef Chromy venue, including Cellar Door, Events, Major Events, and Restaurant.
  • Ensure the delivery of superior service and maximize customer satisfaction across restaurant, events, and cellar door operations.
  • Control operational costs in line with budgetary requirements.
  • Work cross-functionally with operational leaders at Josef Chromy Wines.
  • Lead the restaurant, cellar door, and events teams, including management of staff, training, coaching, and recruitment.
  • Project delivery of large-scale events, including Grapes of Mirth, Effervescence, and Festivale, in conjunction with the Sales & Events department.
  • Be responsive to all customer feedback, compliments, complaints, and enquiries – face-to-face, over the phone, and via email.

Requirements
  • Proven experience in a similar role.
  • Excellent leadership and people management skills.
  • Financial acumen and the ability to manage budgets effectively.
  • Exceptional customer service skills and a passion for delivering memorable experiences to guests.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • A flexible approach to work, including the ability to work weekends and evenings as required.
  • Knowledge of relevant laws and regulations, particularly in relation to food safety and alcohol licensing.

Benefits
  • On-site discounts at Josef Chromy.
  • An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W, and other Endeavour Group brands, including our ALH pubs.

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