Expert Account Manager

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $100,000 - $140,000
SAP Customer Success Expert

We are seeking a skilled professional to drive customer success and satisfaction with SAP solutions in Queensland.

This is an exciting opportunity to work with a hands-on team and top talent, focusing on building our presence in the region.

The ideal candidate will possess a strong understanding of SAP solutions and delivery models, along with excellent communication and interpersonal skills.

Key Responsibilities:
  • Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
  • Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
  • Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
  • Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
  • Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
  • Build deep relationships with key decision-makers and stakeholders across customer organisations
  • Advocate for customer needs internally, contributing to product and service improvements
  • Meet or exceed goals for customer satisfaction, retention, and portfolio growth
Requirements:
  • Relevant tertiary qualifications in a technical, business, or software-related field
  • Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
  • Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
  • Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
  • Experience working in a fast-paced, customer-centric, and multi-cultural environment
  • Knowledge of cloud computing and emerging enterprise technologies
  • Exceptional written and verbal communication skills in English
  • Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
  • Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
  • Innovative mindset with a focus on improving processes and delivering scalable success
Benefits:
  • Competitive pay, company-provided laptop, and supportive work-life balance
  • Work from home, with travel required to customer sites across Brisbane and the broader Queensland region
  • Opportunity to work with SAP's newest technologies, including S/4HANA, BTP, and Joule
Please note:
  • Visa sponsorship is not available
  • Only QLD-based candidates will be considered

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