Gaming Operations Manager

4 weeks ago


Broadbeach, Australia SOFITEL Full time

Sofitel Gold Coast Broadbeach is seeking a highly skilled Gaming Manager to lead the operations of our gaming and bar venue TC's. As a key member of our team, you will be responsible for overseeing all aspects of gaming, compliance, and customer service, ensuring a seamless and engaging experience for guests while maintaining the highest standards of hospitality.

Key Responsibilities:

  • Manage day-to-day operations of the Treasure Cove gaming and bar venue
  • Ensure compliance with all gaming and liquor regulations
  • Build and maintain strong relationships with local repeat clientele and hotel guests
  • Monitor and optimize venue performance, including financials and customer experience
  • Oversee food and beverage service to ensure high standards
  • Work closely with the Director of Food & Beverage and Head Chef to promote bar and dining options in your venue

Requirements:

  • A strong understanding of gaming and compliance
  • Currently hold or be willing to obtain RMLV, RSA, RSG, CLO Certificate, Approved Manager's Licence and Gaming Nominee Licence
  • Experience with Wildcat Gaming System advantageous
  • Understanding of P&L statements
  • Familiarity with Micros Symphony POS system or similar
  • Ability to lead a team and foster a positive work environment
  • Strong communication and interpersonal skills, with excellent relationship management

What We Offer:

  • Complimentary meal on shift available via Le Café
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels
  • Discounted on-site parking
  • Paid birthday leave
  • Personalized reward & recognition and learning & development programs
  • Be part of a luxury 5-star hotel offering 296 hotel rooms and suites
  • Work in the heart of Broadbeach, with walking distance to beaches, restaurants and shops

Sofitel Gold Coast Broadbeach is an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.


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