Customer Onboarding Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeOnboarding Full time $100,000 - $120,000
Key Roles and Responsibilities

As a dedicated Onboarding Specialist, you will play a pivotal role in facilitating seamless onboarding experiences for new customers.

You will work closely with the Implementation Manager to ensure a smooth transition from sales to post-sales support. Your responsibilities will include managing the post-sales process, providing technical guidance, and delivering customer training through the onboarding process.

The following key tasks are integral to this role:

  • Manage post-sales processes for customers using strong product knowledge, relationship-building, and project management skills.
  • Act as a trusted advisor for new and existing customers by guiding them through the implementation and adoption of our platform.
  • Collaborate with Sales teams during the customer's transition to the post-sales team.
  • Ensure a smooth transition from Onboarding to Support once the service is live.
  • Work with the Data Team to migrate data across from other systems during the initial onboarding.
  • Project manage the customer's schedule and onboarding timeline according to launch.
  • Provide technical guidance to help customers use our system successfully.
  • Deliver customer training through the onboarding process and maintain training documentation.

This fixed-term contract offers a flexible working model where you'll spend time in our office and also have the option to work from home. We value a healthy work-life balance and look for like-minded professionals to join our team.

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