Financial Services Solutions Expert

3 days ago

Melbourne, Victoria, Australia beBeeSolution Full time $120,000 - $180,000

Job Description:

Deliver Solutions for Financial Services Institutions

As a Customer and Industry Workflows Specialist Solution Consultant, you will work closely with financial services institutions across Australia and New Zealand to deliver solutions that streamline service operations, support risk and compliance initiatives, and enhance customer and employee experience.

Key responsibilities include conducting in-depth discovery workshops, delivering compelling demonstrations of ServiceNow's Customer & Industry Workflows, building trusted relationships with customers and ecosystem partners, and providing actionable product feedback to product management.

Responsibilities:
  • Conduct discovery workshops with financial services institutions to understand business workflows, regulatory requirements, and digital transformation priorities.
  • Deliver demonstrations of ServiceNow's Customer & Industry Workflows addressing FSI-specific use cases such as complaint handling, loan and claims servicing, onboarding and KYC, agent assist in contact centres, and front-to-back process orchestration.
  • Build relationships with ANZ financial services customers and ecosystem partners to support long-term success and account growth.
  • Provide feedback to product management based on regulatory, operational, and data integration needs of the FSI sector.
Qualifications:
  • Deep domain expertise in financial services including understanding of front, middle, and back-office operations in banking, insurance, or wealth management.
  • Experience integrating AI into workflows and decision-making.
  • 7+ years of pre-sales solution consulting experience ideally with a focus on customer experience, operational transformation, or digital service workflows in the FSI sector.
  • Familiarity with the ServiceNow platform or adjacent enterprise platforms used in financial services.
Why Join Us:
  • Competitive salary, bonus structure, and comprehensive benefits package.
  • Opportunities for training, certifications, and career advancement.
  • Collaborative culture with a talented and supportive team.
  • Autonomy to solve complex problems and influence outcomes at major FSI institutions.

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