Retirement Villages Coordinator Specialist

3 days ago

Australia beBeeCustomer Full time $90,000 - $118,000

The Opportunity

We are seeking a highly skilled and experienced Retirement Villages Coordinator to join our property team based out of our head office.

As a key member of our team, you will provide exceptional customer service to residents living within our villages, ensuring their needs are met and exceeded.

You will be responsible for managing aspects of independent living accommodation, including maintenance and resident activities, as well as assisting with the refurbishment and sales process of vacant villas.

This is a permanent full-time position that requires travel. If you have previous experience in retirement villages or formal qualifications in healthcare and/or real estate, we encourage you to apply.

Why Work with Us?

- Referral bonuses
- Sign on bonus of $1000 for Registered Nurses joining on a permanent contract
- Up to 40% on school enrolment fees at any of our schools
- Salary packaging options
- Discounted private health insurance through Medibank
- Career and development opportunities - we want you to flourish
- Access to over 300+ gyms with the Fitness Passport Program
- Free access to our corporate Employee Assistance Program
- 14 weeks paid parental leave or 3 weeks paid partner leave.

Key Responsibilities:

- Provide overall coordination and efficient management of retirement village units, located across Newcastle, the Hunter Valley and Mid North Coast, including resident liaison and maintenance activities.
- Deliver high-quality customer service to residents and the community, ensuring effective communication and timely responses to requests and complaints.
- Organise and enable village activities including social, transport, healthy living and safety matters.
- Assist with the sales, marketing and refurbishment of vacant villas within each retirement village.
- Ensure compliance with relevant legislation and regulations, having a thorough understanding of documentation and contracts, sales processes, village rules, recurrent charges, capital maintenance and annual budgets.
- Contribute to the development, implementation and evaluation of an annual business plan for retirement living.
- Manage all enquiries to the properties, including from prospective residents.
- Coordinate the wait list, including arranging inspections and tours, facilitating admissions documentation, maintaining occupancy levels and welcoming new residents.

About You

- Previous experience in the retirement village industry preferred
- A clear understanding of relevant legislation and regulations governing the sector
- Demonstrated experience in providing customer service in Health, Aged Care or Community Services sectors, or a demonstrated understanding of these sectors.
- Strong interpersonal and people management skills, with the ability to work harmoniously in a team environment.
- High level of written and oral communication skills
- Proven skills in implementing systems and processes.

Our Organisation

We are a leading Christian presence serving the people of the Hunter and Central Coast, offering a range of services and support through our parishes, schools and community programs.

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