Hospitality Assistant

2 days ago

Australia Retirement Villages Group Full time

Overview
Roseland Parc is looking for a Hospitality Assistant to work 15 hours per week - shifts will be 10am - 3pm and could be various days within the week, so flexibility is required. Some weekend/evening work will be included. The ideal candidate will be able to work both Saturday and Sunday and have a passion for customer service and a genuine desire to enhance the dining experience for our residents.
As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times.
We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents.
Responsibilities
Greet residents warmly as they arrive at the dining area
Assist residents with seating and provide menus
Take food and beverage orders accurately and efficiently
Serve meals and beverages in a timely manner
Ensure that residents' dietary preferences and restrictions are accommodated
Clear tables and reset them for the next service
Provide friendly and attentive service to residents throughout their meal
Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
Handle residents' concerns or special requests with professionalism and courtesy
Maintain cleanliness and organization in the dining area
Requirements
Previous experience in a hospitality setting or in a customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and work efficiently in a fast-paced environment
Strong attention to detail
Compassionate and patient demeanour
Knowledge of food safety and sanitation guidelines
Must be over 18 years old
Benefits
In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more
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