Clinical Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeePatientCare Full time $50,000 - $80,000
Medical Receptionist","

Our organization is seeking a medical receptionist to join our team. The role is a full-time, permanent position working Monday to Friday with 8 hour shifts between the core hours of 6am to 9pm.

The medical receptionist will be responsible for being patient-facing and on the phone taking in-clinic bookings. This will include booking in medical imaging procedures, providing general preparation advice, and billing information relating to the procedure or clinic the patient will attend.

Why You'll Thrive In This Role:

  • Competitive pay rates to reward your expertise.
  • Comprehensive induction training and opportunities for ongoing development.
  • Be part of a fun and dedicated team that celebrates every success.

Key Responsibilities:

  • Deliver high-quality reception and contact centre services with a smile.
  • Schedule and manage appointments to ensure excellent customer service and clinic efficiency.
  • Provide compassionate patient care and outstanding service.
  • Build strong relationships with patients, referrers, staff, and managers to maintain our trusted reputation.

What We're Looking For:

  • Medical receptionist or call centre experience (highly desirable).
  • Proven ability to handle high-volume, inbound calls efficiently.
  • A proactive mindset and eagerness to learn and grow.
  • Exceptional interpersonal and communication skills.
  • Ability to thrive both independently and as part of a supportive team.

Additional Requirements:

  • Due to training requirements and on-the-job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.

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