Clinical Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

Job Title: Clinical Support Specialist

We are seeking a dedicated and customer-focused individual to join our team as a Clinical Support Specialist. In this role, you will play a vital part in providing exceptional support to our clients, ensuring they receive the best possible care and service.

The ideal candidate will have excellent communication skills, be able to work autonomously and effectively within a team, and possess a passion for delivering an amazing client experience. If you are a motivated and organized individual who is eager to learn and grow with our company, we encourage you to apply for this exciting opportunity.

About the Role:

This casual position involves providing general support and leave cover for our busy hearing clinics. You will be responsible for welcoming clients, scheduling appointments, and managing day-to-day operations. Additionally, you will learn and competently use various software applications to support your work.

Key Responsibilities:

- Welcome clients and manage their experience for optimal outcomes
- Schedule and confirm appointments for clients
- Provide administrative support to clinicians (audiologists/audiometrists)
- Efficiently manage the day-to-day operations of clinics
- Learn and competently use a range of software and applications

Requirements:

- Passion for delivering an amazing client experience
- Excellent communication and active listening skills
- Resilience, self-motivation, and lots of energy
- Excellent organizational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both clinic and clients
- Interest in learning about features and basic repair/maintenance of hearing aids
- Prior experience in customer service/administration

What's in it for You?

- Access to discounts from over 500 retailers across Australia via Employee Enrichment Hub
- Generous employee discounts on products for yourself and family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- Values-driven and people-centered culture
- Dynamic and supportive team environment
- Genuinely rewarding role with purpose and meaning

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