Dedicated Customer Solutions Specialist

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

IOR is a family-owned business that has been fuelling Australia's industries for nearly 40 years. The company has been growing rapidly and consistently in the last decade, and is now the only fully integrated, 100% Australian-owned fuel company in the country.

The operations of IOR span the entire country and the entire fuel value chain: a crude oil refinery, two import terminals, a growing bulk delivery fleet, on-road and on-airport unmanned refuelling networks, infrastructure manufacturing, and proprietary fuel management technology.

The team at IOR are focused on delivering what really matters to customers through their values of Innovation, Our Communities, and Reliability.

Job Description

As a Customer Service Officer, you will be the first point of contact for customers, ensuring seamless interactions through efficient support, issue resolution, and expert guidance.

  • Provide courteous support via phone and email, directing inquiries to the appropriate team member while striving for first-contact resolution.
  • Develop a deep understanding of products/services to assist customers with inquiries, troubleshooting, and recommendations.
  • Process orders, returns, and exchanges efficiently while maintaining accurate customer account records in the CRM system.
  • Monitor interactions for service improvements and collaborate with sales, logistics, and technical support teams to resolve customer issues.
  • Support customer accounts and assist the sales team with administrative tasks to ensure smooth operations.
Required Skills and Qualifications

To succeed in this role, you will need the following attributes:

  • Strong telephone manner with a friendly and professional approach, complemented by excellent verbal and written communication skills.
  • Ability to connect with customers, provide patient support in challenging situations, and consistently exceed service expectations.
  • Effective critical thinking skills to resolve customer issues efficiently, with meticulous attention to accuracy in order processing and documentation.
  • A self-motivated team player with strong interpersonal skills and the ability to manage multiple priorities in a fast-paced environment.
  • Experience in a customer-focused role within a medium to large business, with a proven track record in customer-facing positions and an understanding of effective selling strategies.
Benefits

IOR offers a range of benefits, including unbeatable culture, staff and family discounts on fuel, workplace flexibility, training and development programs, and social activities.

We provide an equal employment opportunity for all, valuing diversity and celebrating individuality. We strive for respectful conversations and a safe workplace where everyone thrives.

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