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Dedicated Customer Care Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $60,000 - $93,000

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group, a global leading supplier of equipment and tools.

We are seeking a dedicated Customer Support Representative to assist customers with Sandvik parts orders and quotations. This role will contribute to the success of our operations and customer satisfaction.

Job Description

The ideal candidate will be responsible for maintaining information through our Customer Relationship Management system, CRM. They will also work within various e-commerce systems to handle transactions between Sandvik and the customer.

This is a permanent role that requires flexibility around start and finish times due to different time zones from New Zealand to Western Australia.

Requirements

To be successful in this role, you should have:

  • A minimum of two years' experience in customer-focused roles, such as telecommunications, insurance, retail, hospitality, or any sector renowned for outstanding customer care.
  • A dedication to customer service, capable of delivering unparalleled support to our customers.
Benefits

We offer an attractive remuneration package, including penalty rates for overtime and weekends worked. You will also have opportunities for ongoing support and internal development.

In addition, we provide a hybrid home and office arrangement, allowing for up to two days a week to be worked from the comfort of your own home. We also offer a working from home kit to ensure you are set up for success.

Why Join Us?

We are proud to be a Work180 Endorsed Employer for Women. Our team is supportive, and we have an exceptional onboarding and training process. Our diverse workforce makes for a great place to work.

We have an Employee Benefits Program, which includes salary sacrifice options, length of Service Recognition program, and company-funded paid parental leave. You will also have the option to purchase up to two weeks additional annual leave per year.