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Guest Experience Expert

3 weeks ago

Perth, Western Australia beBeeCustomer Full time $54,000 - $72,000

Guest Experience Expert

We are seeking a Guest Experience Expert to join our team at Four Points by Sheraton. As a key member of our community, you will be responsible for providing exceptional service to our guests and ensuring that their experience is nothing short of outstanding.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. You will be responsible for delivering personalized service to our guests, responding to their queries and resolving any issues promptly and professionally. Your ability to multitask and work under pressure will be essential in this role.

About You:

To succeed in this role, you will need to have excellent communication skills, a positive attitude and a passion for delivering exceptional customer service. You will also need to have experience working with OPERA property management system or similar and relevant experience in a similar role. Working rights in Australia are also a requirement.

Our Benefits:

  • Staff Discounts: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Flexible Working Hours: Flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Training and Development: Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Career Advancement: Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Inclusive Work Environment: Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

About Us:

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.