
Enhance Guest Experience Expert
1 day ago
Delivering Exceptional Guest Experiences
As a Front Office Expert, you will play a pivotal role in ensuring that guests have an unforgettable stay at our establishment. Your primary responsibility will be to oversee the smooth operation of front-of-house activities, providing top-notch service and guidance to guests throughout their visit.
- Assist with check-in and departure processes
- Handle general enquiries and provide exceptional service
- Support the front office team in operational tasks
- Take guest reservations and perform cash handling and credit card responsibilities
- Be knowledgeable about the hotel and surrounding area to exceed guest expectations
Executing Operational Excellence
Key responsibilities include:
- Utilize Point of Sale systems for cash-handling and sales
- Process all types of payments
- Address guests' services in a professional and timely manner
- Maintain the cleanliness of work areas throughout the day
- Prepare and present food through host service
- Conduct hotel preventative maintenance
Meeting Essential Requirements
Requirements include:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiasm to escalate career
- Self-motivation and drive in a fast-paced environment
- Up-to-date RSA certificate and Food Safety Certifications
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