Enhance Guest Experience Expert

1 day ago


Perth, Western Australia beBeeExcellence Full time $45 - $55
Job Description

Delivering Exceptional Guest Experiences

As a Front Office Expert, you will play a pivotal role in ensuring that guests have an unforgettable stay at our establishment. Your primary responsibility will be to oversee the smooth operation of front-of-house activities, providing top-notch service and guidance to guests throughout their visit.

  • Assist with check-in and departure processes
  • Handle general enquiries and provide exceptional service
  • Support the front office team in operational tasks
  • Take guest reservations and perform cash handling and credit card responsibilities
  • Be knowledgeable about the hotel and surrounding area to exceed guest expectations
Key Responsibilities

Executing Operational Excellence

Key responsibilities include:

  • Utilize Point of Sale systems for cash-handling and sales
  • Process all types of payments
  • Address guests' services in a professional and timely manner
  • Maintain the cleanliness of work areas throughout the day
  • Prepare and present food through host service
  • Conduct hotel preventative maintenance
Qualifications

Meeting Essential Requirements

Requirements include:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiasm to escalate career
  • Self-motivation and drive in a fast-paced environment
  • Up-to-date RSA certificate and Food Safety Certifications


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