Airport Experience Manager

2 days ago

Alice Springs, Northern Territory, Australia beBeeCustomer Full time $60,000 - $85,000
Terminal Operations Coordinator

We are seeking a highly organized and customer-focused individual to join our dynamic airport operations team. As a Terminal Operations Coordinator, you will play a central role in ensuring the smooth and safe operation of our terminal facilities, supporting a wide range of stakeholders and contributing to an exceptional airport experience for passengers, tenants, and partners.

The primary objective of the Terminal Operations Coordinator is to coordinate the day-to-day administration of Terminal operations, commercial, airport car parking facilities, and ground transport activities.

You will support the Terminal Operations Manager and the wider team in day-to-day operations, contingency planning, and risk management. You will work closely with airlines, law enforcement, and regulatory agencies to address operational and security matters, always ensuring compliance with legislation and internal policies.

Key Responsibilities:

  • Coordinate terminal activities and car park operations
  • Respond to property tenant queries
  • Oversee minor facilities works
  • Play an active role in customer service initiatives
  • Contribute insights to redevelopment projects
  • Manage service contracts

About You

To thrive in this role, you will bring strong customer service experience, ideally from a transactional or high-interaction environment such as retail or hospitality. You are organized, detail-oriented, and confident managing competing priorities with minimal supervision.

Requirements:

  • Strong customer service experience
  • Organized and detail-oriented
  • Eligibility for an Aviation Security Identification Card (ASIC)
  • A current NT driver's license or the ability to obtain one

Benefits:

  • Competitive salary
  • Professional, diverse, and modern workspace
  • Employee Health & Wellbeing initiatives
  • Free car parking facilities
  • Airport vendor employee discounts
  • Flexible working options
  • Additional 5 days bonus leave
  • Employee events, awards, and recognition initiatives

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