Store Lead

4 days ago

Sydney, New South Wales, Australia Arc'teryx Full time
Unlock Your Potential as a Store Lead at Arc'teryx

As a key member of our store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store, including experience, product, community, operations, and people, and are inspired to seek out ways to evolve our practices.

Key Responsibilities:
  • Leading in alignment with the Arc'teryx Vision, Purpose, and Values
  • Supporting the entire in-store experience during your shift, with an acute awareness of what's happening on the sales floor at any given moment
  • Supporting Product Guides in delivering a world-class guest experience through authentically sharing technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
  • Supporting the oversight and leadership of the floor, which includes the five pillars of the business (experience, product, community, operations, and people)
  • Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
  • Coaching and providing feedback to Product Guides to unlock their potential and support the store in reaching targets
  • Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking, and destocking, and visual merchandising
  • Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
  • Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor, and budget management
  • Networking with potential partners to support events and to help maximize brand engagement in the community
  • Managing the opening and closing procedures for the store, as designed by the company and leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
  • Rotating through areas of focus to deep dive into each of the five pillars of the business
  • Utilizing the Point of Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
Requirements:
  • One or more years of leadership experience, and 1–2 years of retail experience
  • Excitement by the opportunity of unlocking someone's potential, and coaching others comes naturally
  • Passion for customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead
  • Seek and offer relevant feedback, coaching, and development in the moment
  • Comfortable adhering to and enforcing health and safety guidelines at all times
  • Proven ability to set a clear vision, align your team around common goals, and foster commitment to these objectives
  • Strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
  • Remain highly flexible and adaptable when faced with ambiguity
  • Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Passion for your work is paralleled by your passion for getting outside and living it
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs
Expectations:
  • All employees are expected to be available to work 'Black Friday' (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
  • You are fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document, and you perform the role responsibilities of the Product Guide as needed
  • Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Availability Requirements:
  • You are available for a minimum of one open, one close, and one weekend shift each week
  • Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
  • Full Time – 30–40 hours per week (5 days per week)

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