Care Advocate

1 day ago

Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $68,000

About our organisation

We are a for-purpose group with over 10,000 dedicated and compassionate people. We have provided care for people when they need it most for over a century.

Our incredible teams offer more services and deeper care than ever before across various locations in Australia.

This hands-on role involves guiding customers through the entire admissions process as an advocate of aged care admissions and regulatory requirements.

You will cultivate and manage relationships with referrers, oversee the complete admissions journey from initial enquiry follow-up to facility tours, fee discussions and supporting prospective residents and their families with admissions paperwork.

Your Key Responsibilities

  • Provide prompt and courteous customer service to prospective customers, current residents, visitors and employees.
  • Manage the admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre-admission discussions and generating resident agreements.
  • Ensure compliance with managing the customer journey through the CRM system and follow up on all leads promptly.
  • Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
  • Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc)
  • Foster relationships with respite residents and their families to optimise re-admission and permanent conversions.
  • Assist families and representatives in understanding relevant fees and charges and our admissions policies, facilitating the completion of admissions paperwork and agreements prior to admission.
  • Coordinate the 'room turnover' process with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting and setting up display rooms.
  • Take responsibility for logging resident movements in eCase and liaising with Medicare as needed, such as obtaining remaining respite days.
  • Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.
  • Discussing Healthy Ageing Services with discharging residents and linking them to the appropriate business owner to maximise conversion to other business streams.
  • Adhere to and champion our admissions processes.

Your Skills and Qualifications

  • A current Police Record Check.
  • Proof of current influenza vaccination and other vaccination status consistent with public health orders.

About Us

We acknowledge the Traditional Custodians of the Land in which we operate, paying our respects to Elders past and present.

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