Equipment Maintenance Coordinator Position
1 week ago
We are seeking a skilled Service Coordinator to join our team in Brisbane, Australia.
Company OverviewOur client is a leading national distributor of major construction and material handling equipment with over 70 years of experience. They have built a strong brand reputation through their technical competency in designing and manufacturing heavy equipment.
The company operates across 17 branch locations in Australia and New Zealand, serving the industrial, construction, and rural sectors.
Salary and BenefitsThe successful candidate will receive a competitive salary package commensurate with experience, including superannuation benefits.
In addition, the role offers a 38-hour workweek, plus a rostered day off, job support, and opportunities for national career advancement within a reputable Australian company.
Job DescriptionThe primary objective of this position is to drive service revenue by effectively managing field service operations, coordinating job allocation, and providing exceptional customer service.
Key responsibilities include:
- Driving service revenue via field service management
- Liaising with customers and field service staff to ensure efficient job completion
- Coordinating field service job allocation and parts support
- Responding to customer inquiries in priority order
- Providing quotations as required
- Coordinating rental fleet work requirements while out in the field
- Data entry and processing job orders
- Processing invoices
To excel in this role, the ideal candidate will possess:
- Sound computer skills, including Microsoft and previous exposure to a mainframe operating system
- A good mechanical background in earthmoving equipment, highly regarded
- Excellent phone manner
- A proven, well-organised, and systematic approach to work
- The desire to help clients deal with their machine servicing and mechanical failures
- Open and clear communication characteristics
- A proven high level of customer service
- Excellent time management skills
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