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Client Support Officer

2 months ago


Tennant Creek, Australia Anyinginyi Health Aboriginal Corporation Full time
About the Role

Anyinginyi Health Aboriginal Corporation is seeking a highly motivated and culturally sensitive Client Support Officer to join our Parlpuru Ninji Kari – Health Services Section in Tennant Creek.

This is a responsible position requiring confidentiality, initiative, and the ability to undertake administrative skills. The Client Support Officer will work in the Health Centre to provide culturally appropriate and efficient services to all our clients.

The successful candidate will work closely with the Senior Health Administration Officer to ensure continuous improvement in the areas of administration and client services.

Key Responsibilities
  • Greet patients and visitors to the Centre and refer or direct them as appropriate.
  • Retrieve paper patient files in readiness for appointments if required.
  • Update patient biographics, and assist in Medicare, My E-Health & Personally Controlled Health Record on Communicare Systems program.
  • Triage clients seeking medical assistance.
  • Assist Aboriginal clients and their families to understand health care systems and processes.
  • Answer phones, forward calls or take messages as appropriate.
  • Daily file/scan patient records in medical files.
  • Advise the bus driver of patients to be picked up and assist in getting patients into the Centre as requested by Health Staff.
  • Send, receive and distribute faxes.
  • Photocopying and filing.
  • Maintain the stationery supplies for all staff including clinical and medical stationery and ensure relevant forms available in clinic rooms.
Requirements
  • Aboriginal or Torres Strait Islander Descent.
  • Demonstrated understanding of knowledge of Aboriginal customs, behaviours, and traditions of the Barkly Region.
  • Demonstrated Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.
  • Knowledge of health and social issues facing Aboriginal people in remote and isolated communities.
  • Knowledge on values and benefits of a team environment.
  • Ability to learn verbal and written administrative skills and willingness to use computer skills such as: Word, Excel, Emails and Google.
  • Commitment to working conditions and self-learning and development.
About Us

Anyinginyi Health Aboriginal Corporation is a multi-disciplinary organisation providing primary health care services to the Aboriginal people of Tennant Creek and the surrounding Barkly region.

We are dedicated to 'Closing the Gap' in Aboriginal health within remote Australia and strive to provide high-quality holistic primary health care services in a culturally responsive way.