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Strata Management Branch Leader

2 months ago

Sydney, New South Wales, Australia Gough Recruitment Full time

Are you an experienced leader with a strong background in Strata Management? We are seeking a talented Branch Manager to oversee operations for a reputable Strata Company in North West Sydney. This role presents a unique chance to guide a dedicated team, foster business development, and significantly influence the strata management sector.

Key Responsibilities:

  • Explore opportunities for client service enhancement and business growth.
  • Inspire, mentor, and cultivate both current and future talent through effective guidance, recognition, and continuous support.
  • Achieve strategic objectives and outcomes aligned with our business goals.
  • Facilitate organizational transformation while promoting a culture of ongoing improvement.
  • Ensure exceptional service standards through effective client relationship management.
  • Support initiatives aimed at building retention within the portfolio.
  • Address and resolve client issues proactively, coaching teams to enhance client satisfaction.
  • Manage the needs of your portfolio while addressing escalated issues to maintain client loyalty.

Ideal Candidate Profile:

  • Demonstrated experience in team leadership and management.
  • Proficient in establishing and nurturing long-term client relationships.
  • Familiarity with Body Corporate/Strata Legislation and associated regulations.
  • Skilled in building effective stakeholder relationships and influencing positive outcomes.
  • Strong abilities in delegation, coaching, and team development.
  • Proven capability in change leadership and effective communication.