Senior Director of Product Design

2 weeks ago


Sydney, New South Wales, Australia NSW Department of Customer Service Full time

We're seeking a highly skilled and experienced Senior Director of Product Design to lead our design practice across the division. As a key member of our leadership team, you will be responsible for defining and driving design strategies that support our business objectives.

About the Role:

You will work closely with cross-functional teams to establish and improve strategies and operating models across product design, service design, and content design. Your expertise in stakeholder engagement, team leadership, and development will enable you to provide strategic guidance and design direction to multiple digital product portfolios.

  • Lead the design practice and develop strategies to improve design capabilities and skills
  • Establish and improve operating models across product design, service design, and content design
  • Provide strategic guidance and design direction to multiple digital product portfolios
  • Oversee recruitment strategies for designers and advise on resources and tools

You will be an exceptional communicator and stakeholder manager, able to foster relationships through empathy, curiosity, and lateral influence. You will also have experience working in a complex enterprise context, leading, mentoring, and coaching designers.



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