Collection Specialist

1 day ago

Melbourne, Victoria, Australia Optus Full time

**Collection Specialist - Fixed Term**:
**Date**:29 Jan 2025

**Location**: Melbourne, Australia

**Company**:Singtel Group

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

**Please note, this is a fixed term temporary full-time opportunity with minimum of 3 months.**

**Ready to reimagine your career at Optus?**
- Serve as a senior team member, Commercial Manager and Collections Consultant by handling complex issues and inquiries.
- Assist the Collections Manager with mentoring and ongoing team support to improve performance.
- Manage a portfolio with effective debt collection strategies, prioritising daily tasks to reduce debts, prevent churn, and mitigate risk.
- Build and maintain positive relationships with internal and external Optus stakeholders, while addressing customer financial hardship or capacity-to-pay inquiries.
- Handle customer complaints with a focus on minimizing escalations, negotiating amicable outcomes, and preserving the customer experience.
- Drive quality and compliance by managing the Quality Framework across all portfolios, ensuring disputes and collections are handled efficiently and standards are met.

**It starts with you**
- Proven experience in collections or customer-facing roles within the telecommunications, banking, or utility industries, with knowledge of Optus collections and debt recovery processes.
- Expertise in high-risk dispute management, quality assurance in high-volume collections environments, and advanced written and verbal communication skills, including negotiation and problem-solving under pressure.
- Experience with credit, billing, and collection system transformation programs, detailed knowledge of default listing processes, and strong Excel skills.
- Proven track record in building effective relationships, resolve conflicting objectives, and foster collaboration while promoting best practices across teams.
- Adaptable, analytical, and team-oriented, with a focus on continuous improvement, diversity, inclusion, and promoting a healthy work-life balance.

**The good stuff **
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

At Optus, we have an ambitious goal to be Australia's most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

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