Business Process Improvement Specialist

6 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $180,000

Job Title: Operations Manager

This is a dynamic role that requires the ability to build and improve processes across the business using both classic operations tools and emerging AI platforms. The ideal candidate will be able to support internal teams with data, process design, and problem solving.

About the Role:

  • General operations: Use a combination of tools to automate and improve operational workflows - ranging from data-driven dashboards through to cutting-edge AI tools.
  • Sales operations: Help the sales and marketing teams improve revenue operations by optimising sales proposals, selling efficiency, marketing campaign support, incentive distribution, and impact measurement.
  • Customer service improvements: Optimise customer service delivery and tools, improving the systems, metrics, and processes that allow us to deliver class-leading support.
  • Data analytics: We have a dedicated data analyst, help with the process of mapping and categorisation of product data in our systems, utilising AI to make this process more efficient.
  • Scalable solutions: Document and maintain scalable processes that enable the business to grow.

About You:

  • Experience: 3-5+ years experience in operations, process improvement, or similar analytical roles.
  • Data-driven: Numerate and data-savvy (e.g., can query a database with basic SQL, build simple reports, or equivalent).
  • Hands-on: enjoy 'owning' tasks end-to-end, empowering colleagues with a solution that makes everyone more efficient.
  • Learning mindset: Comfortable with classic operations tools and confident exploring and adopting AI tools to solve business problems. Curious and eager to build processes around new ways of working.
  • Organised team player: Highly organised, proactive, and collaborative.

What Success Looks Like:

  • Faster, more reliable internal workflows that improve customer experience.
  • Internal teams equipped with better tools and processes to do their jobs.
  • Operational problems solved with clear documentation and automation.
  • Scalable systems that keep pace with company growth.

We Offer:

  • A supportive environment where you can grow professionally.
  • The opportunity to work with cutting-edge technologies.
  • Flexible working arrangements.

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