Home Assurance Experience Lead
2 days ago
At Henley we're not just about building houses; we're about creating better, happier, and healthier environments for families.
With a long history of creating fulfilling career pathways for our team members, we are excited to be on the lookout for a Home Assurance Coordinator role that fits our team perfectly based in Mt Waverley.
About You:
You enjoy playing an integral part in our customer's new home journey and the company's new home builds. You look forward to working within a collaborative and inclusive team, bringing a positive and motivated attitude to each day. You don't shy away from helping others, working autonomously, and having a proactive approach when communicating with customers.
You will also have:
- Strong customer service and administration skills
- Excellent organisation and time management
- Great interpersonal and communication skills
- Confidence in coordinating job allocations and multi-tasking
About the Role:
Building a new home is an exciting journey, but it doesn't end when the customers get their keys. We know that the post-construction phase is just as important, which is why our Home Assurance team plays such a critical role in supporting our customers after they move in.
As a Home Assurance Coordinator, you will oversee the moving parts behind each job - coordinating inspections, managing job bookings and keeping customers informed every step of the way. You'll work closely with our Home Assurance Inspectors and trades to ensure warranty work is scheduled and completed efficiently, while keeping the customer experience front of mind.
Some of the benefits we offer include:
- A Health and Wellbeing program that takes a holistic approach to all areas of your life
- Learning and development opportunities through formal programs, on-the-job, e-learning platform and more
- Building discounts, supplier/trade discounts, and retail discounts with 400+ big name brands through our Henley Hub
- Henley Day - an extra day off before Melbourne Cup
- Hybrid WFH working model
What's in It for You?
- Free annual skin and health checks
- Holistic Health & Wellbeing Program
- Ongoing learning and development opportunities
- Discounts when you build with us + access to 400+ retail brands via our Henley Hub
About Us:
We are a leading home builder established in 1989 with over 60,000 homes built across Australia.
We partner with valued trades and suppliers to deliver quality, affordable homes in communities where our customers want to live.
We celebrate diversity and inclusivity, valuing fairness and integrity in everything we do.
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