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Expert IT Service Designer

3 weeks ago

Melbourne, Victoria, Australia beBeeArchitecture Full time $120,000 - $180,000
IT Service Architect Role

An experienced ITSM professional is required to lead the design and implementation of continual improvement of IT Service Management (ITSM) capabilities. The successful candidate will optimise the efficiency and effectiveness of service delivery to customers in the Managed and Support Services region.

This is a senior-level position that requires strong analysis and problem-solving skills, with a solid understanding of service architecture and managed solutions design. The ideal candidate will effectively communicate and manage stakeholders to uncover pain points, areas for improvement, and provide effective training and guidance.

The role involves:

  • Service Improvement: Recommending improvement initiatives and providing maturity assessments and governance recommendations
  • Service Management Expert and Coach: Acting as a subject matter expert and ITSM coach, providing training and guidance on good service management practices
  • Service Custodian: Custodian for our service management system; Single Point of Contact for the global Service Now team
  • Service Design: Creating Service designs as per the ANZ Service Design and Transition Practice Framework
Required Skills and Qualifications

The following skills and qualifications are essential for this role:

  • Senior-level ITSM experience, including experience in developing and improving service management processes
  • Experience with enterprise service, process, or functional capability development, including conducting maturity assessments, developing roadmaps, and establishing governance
  • Strong business analysis and stakeholder engagement skills
  • Good understanding of Service Now or other Service Management systems
  • Ability to review and produce clear and concise service management documents
  • Ability to effectively coach and train Service Management professionals
Desirable Qualifications

ITIL Service Management Certification is desirable.

Apply now to take the first step in your career as an IT Service Architect.