Marketing Operations Manager

7 days ago

Melbourne, Victoria, Australia ANZ Full time
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Marketing Operations Manager, you will be responsible for supporting the holistic enablement, planning, prioritization and operational performance across the broader marketing team, including operational management, risk management and compliance, and works closely with the Head of GTM with regards to process.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: 6 Month Fixed Term, Full Time (40 hrs/week)
Role Location: 833 Collins Street, Docklands VIC 3008

What will your day look like?

As a Marketing Operations Manager, you are accountable for:

  • Marketing operational management through ANZ MarKit and platform ownership.
  • Supporting management of the Marketing GTM processes, prioritisation and systems that enable the function. Streamline and optimise the processes and ensure the marketing systems are in place to deliver the optimised processes.
  • Centre of excellence for the function for support on Ways of working and Process improvements.
  • Ensure well managed and compliance is completed within the function.
  • Supporting any technical system builds within Australia division marketing, managing system changes and conducting impact assessments.
  • Managing the execution and maintenance of BAU processes.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Strong communication, problem solving and quantitative analysis skills. Ability to translate analysis outcomes into commercial solutions.
  • Evidence of strong relationship building skills across multiple stakeholders, including experience working with vendors.
  • Technical minded with background in software application, customer service and/or business support role.
  • Business / Commercial acumen: Track record of being able to deliver both commercial results and better customer experiences. Acts as a trusted advisor.
  • Great conceptual thinker and deep understanding of Customer Experience (CX) principles, frameworks and methodologies.
  • Understands macro trends and how they are influencing customer behaviour and driving opportunities.
  • Gets people excited about an idea, concept, product or service being offered.
  • Marketing operations including marketing system experience.
  • Identifies opportunities for improvements in outcomes, processes and systems to improve results and performance.
  • Marketing planning and Operations experience.
  • Audit experience.
  • Experience in the execution and maintenance of BAU processes.
  • Experience working in a corporate environment, focused on managing financial & performance frameworks in a complex organisation, marketing finance specifically desirable.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 90141.

Job Posting End Date

03/04/2025 , 11.59pm, (Melbourne Australia)

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