Senior Accommodation Leader

2 weeks ago

Armidale, New South Wales, Australia beBeeManagement Full time $80,000 - $110,000
Lead Motel Operations Specialist

We are seeking a highly skilled and motivated Lead Motel Operations Specialist to oversee the daily operations of our motel in Armidale, NSW.

  • The role involves managing front desk, reservations, and housekeeping services; supervising and rostering staff; maintaining high guest satisfaction; monitoring performance indicators; liaising with suppliers; and ensuring compliance with safety and quality standards.

About the Role:

  • Oversee all aspects of the motel's operations, serving as the primary point of contact for guests, staff, and suppliers.
  • Ensure smooth check-in/check-out processes.
  • Manage reservations and guest relations.
  • Supervise and train staff.
  • Handle logistics, expenses, and supplier relationships.
  • Maintain property presentation and compliance.
  • Manage opening and closing duties, ensuring daily operational readiness and secure nightly shutdowns.
  • Provide guests with up-to-date local tourism information and coordinate tour bookings and transportation arrangements.

Requirements:

  • At least 2 years experience in front office operations, night auditing, or a similar role within motel or hotel management.
  • Strong leadership and customer service skills.
  • Knowledge of front office, housekeeping, and reservations systems.
  • Excellent communication skills, attention to detail, and a friendly, service-oriented attitude are essential in this role.
  • Ability to work flexible hours including weekends/public holidays.

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