
Professional Services, Senior Analyst
4 weeks ago
Our award-winning Saa S platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company.
We want to be known as a company that does the right thing, no matter the challenge or controversy.
We are committed to creating a culture that values every person and every experience.
Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day.
The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters.
Talent is Everywhere.
All Belong Here At Medallia, we hire the whole person.
The Function The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, and high tech.
As a member of the team, you will partner with senior decision-makers at some of Medallia's largest clients on a mission-critical task—helping them improve in the eyes of their customers.
You will work with cutting-edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise's customer experience.
In addition, you will work with great colleagues.
You will develop your customer-first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs.
Most importantly, you get to build: build a great company, and build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.
The Role As a Professional Services Analyst, you will support the technical design and delivery of Experience Management solutions for customers.
You will develop and apply your expertise with Medallia's product offerings to deploy solutions that meet our customers' business needs.
You will collect and document technical requirements and specifications in collaboration with senior team members, configure the Medallia platform, and support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes with customers to ensure successful technical outcomes.
Responsibilities Collect customer requirements and create technical specifications.
Configure the Medallia platform to meet customer requirements.
Support QA, client UAT, and launch processes.
Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities.
Partner with client teams to resolve technical issues/inquiries.
Qualifications Minimum Qualifications3+ years of experience successfully managing and retaining clients while leveraging software Education: BA/BS, with evidence of technical experience or equivalent work experience.
Preferred Qualifications Lightning-fast learner and great problem-solver Ability to work independently on low to medium complexity assignments.
Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
Ability to understand, synthesize, and translate between business problems and technical concepts.
Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
Thrive in a high-growth, fast-paced environment.
Exposure to common web technologies, such as Java Script, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.).
Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
Bachelor's degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics.
Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2 B, and/or Retail At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees.
Medallia is proud to be an equal opportunity workplace and is an affirmative action employer.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Individuals with a disability who need an accommodation to apply please contact us at Applicant Accessibility@medallia.com.
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.#LI-KT1
#J-18808-Ljbffr
-
Technical and Data Business Analyst
2 weeks ago
Armidale, New South Wales, Australia University of New England Full time $110,591 - $128,345 per yearReference Number Technical and Data Business Analyst (Curriculum and Student)Technical and Data Business Analyst (Curriculum and Student)Technology and Digital Services Business ServicesContinuing, full-time$110,591 to $128,345 per annum (HEO 8)Armidale based RolePlus 17% employer superannuationSalary packaging options are available20 days family and...
-
Principal Business Analyst
2 weeks ago
Armidale, New South Wales, Australia Australian Pesticides and Veterinary Medicines Authority Full time $90,000 - $120,000 per yearJoin a world-class regulator and contribute to people and animal safety in Australia. Opportunity to deliver ICT and process enhancement processes. Unique potential for work-life balance with relocation assistance and flexible working. Open to Australian citizens only. Position summary Are you passionate about delivering world class ICT services...
-
Senior Spatial Services Officer
6 days ago
Armidale, New South Wales, Australia NSW Department of Primary Industries and Regional Development Full time $113,000 - $125,000 per yearFull time ongoing role availableSalary from $113k pa to $125k pa + superLocation – Maitland preferred, however all DPIRD office locations will be consideredNSW Resources are looking for a Senior Spatial Officer to join their Assessments and Systems team.About The RoleThe Senior Spatial Services Officer is responsible for collecting, maintaining, and...
-
Senior Estates Surveyor
4 weeks ago
Armidale, New South Wales, Australia ESSENTIAL EMPLOYMENT LTD Full timeOverviewSenior Estates Surveyor needed in WiganThe rate is £350.00 per dayThis is a temporary roleThe reference number is: 000A 3248 / 1QualificationsThe successful candidate will have Full Membership of the Royal Institution of Chartered Surveyors and will undertake relevant Continuous Professional development to meet the ongoing demands of the role and to...
-
Senior Estates Surveyor
4 weeks ago
Armidale, New South Wales, Australia ESSENTIAL EMPLOYMENT LTD Full timeOverview Senior Estates Surveyor needed in Wigan The rate is £350.00 per day This is a temporary role The reference number is: 000A 3248 / 1 Qualifications The successful candidate will have Full Membership of the Royal Institution of Chartered Surveyors and will undertake relevant Continuous Professional development to meet the ongoing...
-
Senior Projects and Programs Officer
1 week ago
Armidale, New South Wales, Australia NSW Department of Primary Industries and Regional Development Full time $150,000 - $170,000 per year38 hours per weekTemporary until 30 June 2027Location: NSW – location negotiableAdvisory & Technical 38hrs Grade 7 | Salary from $129,464.00 plus super and leave loadingAbout The RoleThis is an Identified Aboriginal/Torres Strait Islander Position. Applicants for this position must be of Aboriginal descent through parentage, identify as being Aboriginal...
-
Acute to Aged Related Services
4 weeks ago
Armidale, New South Wales, Australia NSW Health Full timeAcute to Aged Related Services - Clinical Nurse Specialist 2Join to apply for the Acute to Aged Related Services - Clinical Nurse Specialist 2 role at NSW Health.Note: This description reflects current job information for applicants.OverviewThe Acute to Aged Related Services (AARCS) team provides specialised care for older patients in acute inpatient...
-
Acute to Aged Related Services
4 weeks ago
Armidale, New South Wales, Australia NSW Health Full timeAcute to Aged Related Services - Clinical Nurse Specialist 2 Join to apply for the Acute to Aged Related Services - Clinical Nurse Specialist 2 role at NSW Health. Note: This description reflects current job information for applicants. Overview The Acute to Aged Related Services (AARCS) team provides specialised care for older patients in acute...
-
Senior Project Officer
4 weeks ago
Armidale, New South Wales, Australia NSW Department of Primary Industries and Regional Development Full timeSenior Project Officer (Information Management)Location – Maitland preferred, however all DPIRD office locations will be considered. Fixed term contract until 30 June 2028. Salary from $129k pa to $142k pa + super.OverviewThe Information Management (IM) team within NSW Resources are on the lookout for their next Project Manager. Reporting to the Manager...
-
Senior Project Officer
4 weeks ago
Armidale, New South Wales, Australia NSW Department of Primary Industries and Regional Development Full timeSenior Project Officer (Information Management)Location – Maitland preferred, however all DPIRD office locations will be considered. Fixed term contract until 30 June 2028. Salary from $129k pa to $142k pa + super.OverviewThe Information Management (IM) team within NSW Resources are on the lookout for their next Project Manager. Reporting to the Manager...