Operations Manager
7 days ago
Job Description:
The General Manager's primary responsibility and accountability includes providing an exceptional customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The key to success lies in planning and implementing daily operations to ensure overall KPIs and insurance metrics are met.
Key Responsibilities:
- Ensure consistent execution of the WOW plan.
- Prepare and manage the annual and monthly operating budget.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Deliver formal annual performance reviews and informal monthly performance reviews.
- Monitor and maintain all A/P and A/R relating to the Collision Center.
- Maintain a clean and organized repair facility at all times.
- Monitor all maintenance required for all shop equipment, including the paint booth.
- Provide training for all staff as necessary.
- Ensure all staff wear proper safety gear and adhere to dress code.
- Open and close the facility daily as per established procedures.
- Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
- Manage all estimates to ensure labor mix is within established standards.
- Manage store capacity.
- Lead and manage all repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings.
- Attend monthly managers meetings.
- Attend training, information sessions, and workshops recommended by Senior Leadership Team.
- Store CSI performance review and follow up within 24 hours.
Requirements:
- Post-Secondary Education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
Physical Demands:
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
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