Front Line Operations Manager

3 days ago


Acton Park, Tasmania, Australia Avis Budget Group Full time
About Avis Budget Group

We are a leading provider of mobility options with a presence in 180 countries. With more than 70 years of experience, we shape the future of our industry and offer exciting career opportunities.

Job Description

This is a busy role that oversees all activities at our rental location, ensuring smooth and profitable operations with satisfied customers and employees. The successful candidate will be responsible for controlling day-to-day operations, coaching counter employees, and managing team members.

Key Responsibilities
  • Market Avis Budget products and services to meet customer needs and maximize sales opportunities.
  • Maintain vehicles for rent according to company standards.
  • Check returned vehicles for body damage and report as necessary.
  • Lead and manage teams on shift through sales coaching and mentoring.
  • Develop a harmonious team environment through counselling and resolving conflicts.
  • Roster and schedule employees efficiently.
  • Satisfy Net Promoter Score and Client Service Incentive targets.
Salary and Benefits

The estimated salary for this position is $80,000 - $120,000 per annum, depending on experience and qualifications. Additional benefits include use of a fleet vehicle, wellbeing program, life insurance, discounted health insurance, superannuation options, Perkbox discounts, employee discounts, and an Employee Assistance Programme.

Requirements
  • Demonstrated understanding and use of the Customer Service and Sales Process.
  • Experience in supervisory or leadership roles with coaching employees.
  • Excellent verbal and written communication skills.
  • Knowledge of Workplace Health and Safety.
  • A Full Drivers' license is required.


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