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Sales Consultant
2 months ago
About O'Brien Electrical and Plumbing
We are a 100-year-old award-winning company, renowned for our exceptional customer service and commitment to excellence. Our dynamic team is dedicated to providing top-notch electrical and plumbing solutions to our valued customers.
Job Summary
We are seeking a highly motivated and results-driven Sales Consultant to join our team. As a Sales Consultant, you will be responsible for handling customer inquiries, building strong relationships with customers, and identifying opportunities to upsell or cross-sell products and services.
Key Responsibilities
- Handle customer inquiries and provide exceptional service to ensure customer satisfaction.
- Build and maintain strong relationships with customers through regular communication and follow-up.
- Identify opportunities to upsell or cross-sell products and services to existing customers.
- Collaborate with the sales team to develop strategies for improving customer satisfaction and retention.
- Keep accurate records of customer interactions and transactions using our CRM system.
Requirements
- Previous experience in a customer service or sales support role.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities as well as the ability to prioritise tasks.
- A positive attitude and a passion for delivering excellent customer service.
- Fast learner with a passion for sales.
- Self-motivated with a results-driven approach.
- Electrical product and service knowledge is highly regarded, but not required.
What We Offer
- Full-time employment with a competitive pay and bonus/commission structure.
- Growth opportunities within a dynamic and supportive team environment.