Sales Consultant

2 months ago

Sunbury, Victoria, Australia O'Brien Electrical and Plumbing Full time

About O'Brien Electrical and Plumbing

We are a 100-year-old award-winning company, renowned for our exceptional customer service and commitment to excellence. Our dynamic team is dedicated to providing top-notch electrical and plumbing solutions to our valued customers.

Job Summary

We are seeking a highly motivated and results-driven Sales Consultant to join our team. As a Sales Consultant, you will be responsible for handling customer inquiries, building strong relationships with customers, and identifying opportunities to upsell or cross-sell products and services.

Key Responsibilities

  • Handle customer inquiries and provide exceptional service to ensure customer satisfaction.
  • Build and maintain strong relationships with customers through regular communication and follow-up.
  • Identify opportunities to upsell or cross-sell products and services to existing customers.
  • Collaborate with the sales team to develop strategies for improving customer satisfaction and retention.
  • Keep accurate records of customer interactions and transactions using our CRM system.

Requirements

  • Previous experience in a customer service or sales support role.
  • Excellent communication and interpersonal skills.
  • Strong organisational and multitasking abilities as well as the ability to prioritise tasks.
  • A positive attitude and a passion for delivering excellent customer service.
  • Fast learner with a passion for sales.
  • Self-motivated with a results-driven approach.
  • Electrical product and service knowledge is highly regarded, but not required.

What We Offer

  • Full-time employment with a competitive pay and bonus/commission structure.
  • Growth opportunities within a dynamic and supportive team environment.

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