Digital Product Lead
6 days ago
Lead a cutting-edge team to create best-in-class e-commerce experiences across web and customer service portal.
Key Responsibilities
- Develop and execute product roadmaps for digital platforms, aligning with senior leaders and operations colleagues.
- Owning the product development roadmap for digital and other products.
- Create product strategies aligned with wider group strategies.
- Support scrum teams in delivering quality features.
- Prioritize backlogs to ensure teams understand purpose and value.
- Design digital products and feature sets that drive overall increases to case average.
- Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and products.
- Identify growth areas and create strategic product line roadmaps.
- Collaborate with learning and development to develop training programs for operations teams.
- Implement best practice product management including tools, processes, and frameworks.
- Drive adoption of products and differentiating features.
- Analyze product performance and insights to inform product roadmaps.
Requirements
- Previous work experience as a product owner (3+ years) on websites.
- Experience in digital organizations with a track record of improving customer experience.
- Hands-on experience with ecommerce.
- Ability to influence, negotiate, and work with cross-functional teams.
- Clearly articulate product roadmaps and customer problems to squads and stakeholders.
- Innovative thinking and problem-solving skills.
- Gather requirements, write user stories, and empower scrum teams.
- Proven track record of managing digital product roadmaps.
- Knowledge of agile methodology for product development.
What We Offer
A high-performing team in a well-established organization with ambitious growth plans. A competitive salary and opportunities for career advancement.
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